Our Policy
If you're not fully satisfied with a product, you can request a return or exchange within 7 days of delivery, subject to the conditions below.
Eligible for Return/Exchange
- Unopened, unused items in original packaging with all tags/seals intact.
- Products that arrived damaged, defective, or incorrect.
- Wrong size/variant ordered (accessories, apparel, bowls, etc.).
Not Eligible for Return
- Opened pet food, treats, or supplements (for hygiene & safety reasons).
- Grooming products that have been used or opened.
- Items marked "Final Sale" or purchased during clearance.
How to Request a Return
1
Contact Us
Call or message us with your Order ID within 7 days.
2
Share Details
Tell us the reason and share photos if the item is damaged.
3
Pickup/Drop
We arrange pickup or you drop it at your nearest store.
4
Refund/Exchange
Processed within 5–7 business days after inspection.
Refunds
Approved refunds are credited to your original payment method within 5–7 business days. Cash purchases at our stores are refunded as store credit or cash, as preferred.
Questions?
Reach out any time — call +91 99990 05645 (Gurugram) or +91 99997 05645 (Bhiwadi), or use our Contact page.